Finnegan Shannon

communityhealthadvocates.org/healthcareqa/fight-a-denial/, 2023

 
A colored pencil drawing in a white frame reads "Bingo for calling my health insurance company." A 5 x 5 grid with, "Filled with rage" at the center. Other squares say things like "confirm D.O.B," "contradictory info," and "Pacing around"
 

  • About:
    A big version of a bingo board that I made to tray to make all the calls to my health insurance company more bearable.  The title is a helpful link to how to fight an insurance denial. 

    Full list of squares:

    Cite document number of mailed letter
    Call goes over 20 min
    Given info that contradicts previous calls
    Call a friend after to decompress
    Call goes over 45 min
    Placed on hold over 4 times
    Rep needs to confer with colleague
    3 or more calls in one day
    Confirm D.O.B. (this one is on twice because I have to do it at least twice for each call)
    Log call in personal spreadsheet
    Given incorrect info
    Call goes over 1 hour
    Filled with rage
    Cite service codes for specific procedures
    Cry
    Recite insurance id number from memory
    Give up
    Website is broken but told I can find info there
    Call goes over 30 min
    Pacing around
    Mess up the menu options and have to start over
    More confused than before calling
    Into the hold music
    "We have no record of the appeal"

  • Year: 2023

  • Materials: colored pencil on paper

  • Size: 30 x 24 in